SAAS - CRM

Introduction

Every company needs a Customer Relationship Management software.

What does a CRM do?

It helps to keep track of:

  • All Customer details
  • Invoices & Payments
  • Quotations
  • Purchase Orders
  • Assets
  • Customer Complaints - Trouble tickets
  • Scheduling
  • Sales Campaigns
  • Leads
  • Monthly / Yearly Reports:
    • Sales Report,
    • Unpaid Invoices Report,
    • Customer Complaints Report, etc.

What is Software-As-A Service (SAAS)

Instead of purchasing the software and coming out with a large sum of monies, we provide the software + the servers for fixed monthly fee much like a handphone service provider would. It is like paying for the service on a monthly basis without worrying about software updates or server maintenance.

Some advantages to SAAS:

  • No large upfront payment as compared to purchasing the software and server,
  • Negligable monthly fees,
  • We bear all hardware and software costs that may arise, including upgrades, repairs, updates, etc.
  • Quick deployment
  • Terminate anytime.

Cost

SAAS - CRM is charged according number of people using it.

  • 10 users and below:
    • Range from RM 350 - RM 500 per month (depending on server hardware)
  • Additional users (beyond 10)
    • Additional RM 35 each.